The Help Desk Ticketing System is designed to facilitate the reporting and tracking of issues encountered by team members. It aims to improve communication, response time, and resolution of technical and operational challenges.
2) ticket submission:
Users must provide accurate and complete information when submitting a ticket.
-Each ticket should include a clear description of the issue, steps to reproduce it (if applicable), and any relevant attachments.
3) ticket categories :
Tickets should be submitted under the appropriate categories to ensure efficient handling. Categories may include but are not limited to:
a) IT and Support Department
b) HR Department
c) Accounts Department
4) Response time :
Response times may vary based on the nature and priority of the ticket.
-Users can expect an acknowledgment of their ticket within [specified time frame, e.g., 24 hours].
5) User Responsibilities :
Users are expected to check the status of their tickets regularly.
- Users must refrain from submitting duplicate tickets for the same issue.
- Users must provide any additional information requested by the support team promptly.
6) Confidentiality:
All information submitted through the Help Desk Ticketing System will be treated with confidentiality. However, users should avoid sharing sensitive personal information.
